THE ROLE OF EMOTIONAL INTELLIGENCE IN CONFLICT MANAGEMENT AND TEAM PERFORMANCE: A META-ANALYTIC REVIEW
Keywords:
emotional intelligence, conflict management, team performance, qualitative approach, organizational psychologyAbstract
In the era of globalization and complex teamwork, interpersonal skills have become essential for effective organizational functioning. This study examines the role of emotional intelligence (EI) in conflict management and team performance through a qualitative, applied, and inductive research approach. Data were collected via semi-structured interviews with 12 professionals from various sectors in Albania. Results indicate that individuals with high EI tend to resolve conflicts more efficiently and positively influence team dynamics and productivity. These findings contribute to the development of emotional leadership practices and conflict management training programs.
