REASONS OF INCREASING ABSENCES AND STRATEGIES TO ADDRESS THEM, (JOB SATISFACTION IS A MEDIATING VARIABLE: FIELD STUDY JORDAN TELECOM COMPANY "ZAIN" / NORTHERN SECTOR

Abstract

This study aimed to identify the reasons that necessitated the increase in absenteeism of individuals working in the Jordan Telecommunications Company (Zain), the role of job satisfaction in absences, and to identify the most important strategies that were used by managers to address the phenomenon of increasing absences. 

This study relied on the descriptive analytical method, and the field study method. The questionnaire was developed for the purposes of collecting primary data, and the questionnaire was distributed to a random sample of (92) employees, and all of them were considered valid for analysis.

The findings of this study were:

1-The results showed that the most important reasons that led to the increase in absenteeism of working individuals in the study sample are those related to participation, and the least reasons related to skills and work values.

2-The results of the study showed that job satisfaction has a major role in reducing the cases of absenteeism of working individuals in the study sample, as all paragraphs of job satisfaction, all paragraphs of satisfaction with job stability and all paragraphs of satisfaction with wages came with a high degree of approval.

3-The most important strategies that were used by managers to address the phenomenon of absenteeism of the study sample are those related to apparent and implicit coercion, and the least used strategy related to participation.

In conclusion, this study concluded with a set of recommendations, which were drawn in light of the results, the most important of which was the need for managers in the Jordan Telecommunications Company (Zain) to balance the reasons for the increase in absenteeism of employees and the nature of the strategies used.